Frequently Asked Questions
Everything you need to know about our fresh, natural beauty range.
Are Tropic Skincare products 100% natural?
Yes, all our products are formulated using the highest quality natural ingredients, freshly made in our Surrey HQ to ensure maximum potency and skin benefits.
How long does shipping take?
Standard delivery typically takes 3-5 working days. We also offer an express shipping option for those who need their skincare essentials within 1-2 working days.
Is your packaging recyclable?
Sustainability is at our core. Most of our packaging is fully recyclable, and we offer a 'Return To Tropic' scheme for items that are harder to process locally.
What is your return policy?
We offer a 30-day Happiness Guarantee. If a product isn't right for your skin, you can return it within 30 days for a full refund or exchange, even if it has been opened.
Are your products vegan and cruelty-free?
Absolutely. We are proud to be certified by PETA and The Vegan Society. We never test on animals and do not use any animal-derived ingredients.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking link so you can follow your parcel's journey right to your doorstep.